💳 Refund Policy
Refund Eligibility
Users are eligible for a refund only if MatrixGPT is unable to
provide the subscribed service due to technical or operational issues.
Refund requests must be submitted within the
stipulated time period mentioned for the specific service.
Requests made after this period will not be considered.
Refunds are not applicable for:
- Unused or partially used credits
- Change of mind after purchase
- User misuse or policy violations
- Account suspension due to policy breach
Approved refunds will be processed using the original payment method
within a reasonable time frame.
📜 Terms & Conditions
These Terms and Conditions constitute a binding agreement between
CHANDRASEKARAN SIVAKUMARAN
("Website Owner" / "we" / "us") and you ("user").
We reserve the right to modify these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of the updated Terms.
You are responsible for maintaining the confidentiality of your account.
We do not guarantee accuracy or completeness of the Services provided.
Unauthorized use of the website may result in legal action under applicable laws.
All disputes shall be governed by the laws of India and subject to the jurisdiction
of courts in Thyagaraya Nagar, Tamil Nadu.
Frequently Asked Questions
How long does it take to process a refund?
▼
Approved refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take an additional 2-3 business days for the amount to reflect in your account, depending on your bank or payment provider.
What happens if my refund request is denied?
▼
If your refund request is denied, you will receive a detailed explanation via email outlining the reasons. You may appeal the decision by contacting our support team with additional information or documentation that supports your claim.
Can I get a partial refund for unused credits?
▼
Unfortunately, partial refunds for unused or partially used credits are not available as per our refund policy. All purchases are considered final unless MatrixGPT fails to provide the subscribed service due to technical or operational issues on our end.
How do I submit a refund request?
▼
To submit a refund request, please email our support team at info@matrixgpt.ai with your account details, order number, and a clear explanation of the issue. Include any relevant screenshots or documentation that support your request. Our team will review your submission and respond within 48 hours.
What constitutes a technical or operational issue?
▼
Technical or operational issues include server downtime, service unavailability, critical bugs that prevent core functionality, or failure to deliver promised features. Minor glitches, user errors, compatibility issues with third-party software, or dissatisfaction with results do not qualify as valid reasons for a refund.
Are the Terms & Conditions subject to change?
▼
Yes, we reserve the right to modify our Terms & Conditions at any time without prior notice. When changes are made, the updated version will be posted on this page with a revised date. We encourage users to review this page periodically. Continued use of MatrixGPT after changes constitutes acceptance of the updated terms.
What should I do if my account is suspended?
▼
If your account is suspended due to a policy violation, you will receive an email notification explaining the reason. To appeal the suspension, contact our support team with details about your case. Please note that refunds are not available for accounts suspended due to policy breaches.
Which jurisdiction governs disputes?
▼
All disputes arising from the use of MatrixGPT shall be governed by the laws of India and are subject to the exclusive jurisdiction of the courts in Thyagaraya Nagar, Tamil Nadu. By using our services, you agree to submit to this jurisdiction for any legal matters.